If you offer more than one service - like grooming, daycare, dock diving, or boarding - you can attach a separate waiver to each one. Customers are then prompted to sign the right waiver only when they book that service.

Before you start

Service-specific waivers can only be created for services that are already turned on in your account. If you'd like to add a waiver for a service you don't yet offer in PawsAdmin (e.g., Dock Diving, Events, Pet Taxi), email support@pawsadmin.com and we'll enable the module for you first.

1. Create the waiver

Path: From the left side menu, go to Admin → Configure Waiver.

  1. Scroll to the Service-Specific Waivers section.
  2. Pick the service from the dropdown.
  3. Give the waiver a Title (e.g., "Dock Diving Liability Waiver").
  4. Paste or type your waiver text into the editor - basic formatting like bold, italics, and bullet points is supported.
  5. Check "Require signing before booking this service" if you want to gate bookings on a signature. Leave it unchecked to make signing optional.
  6. Click Save.

Repeat for each additional service you'd like a waiver for.

2. How customers sign it

Customers are prompted to sign in three ways, depending on how the booking happens:

  • Booking online - they're prompted to sign before they can pick a date.
  • Booked by staff in-store - an email automatically goes to the customer with a one-click link to sign in their portal.
  • Logging into their portal - they see a yellow "Action needed" alert at the top of their profile listing any unsigned waivers, each with a Sign button.

The signing flow works on any device - phone, tablet, laptop, or desktop.

3. Sending a manual reminder

If a customer hasn't signed and you want to nudge them, open their profile and scroll to Service Waiver Compliance:

  • Click Send beside an unsigned waiver to email them a fresh signing link.
  • Click View beside a signed waiver to see the signed copy on file.

4. Updating a waiver

When you edit a service waiver and save, the version bumps automatically. Customers who signed the previous version are silently prompted to re-sign on their next booking for that service - no admin action needed. Previous signed copies remain on file in each customer's profile for your records.