Every pet in PawsAdmin, whether it is a dog, a cat or any other animal, belongs to a customer. You can add a pet from the menu at the top of any page, or straight from the customer's profile, where the owner is already filled in for you.
Add a pet from the customer's profile
This is the quickest way when you already have the customer open.
- Open the customer's profile (search for them in the search bar at the top of any page).
- Click Add pet, next to the pet tabs.
- The Add a Pet form opens with the customer already chosen. Fill in the pet's details (see below) and click Add Pet.
You can do the same from a pet's profile: its Add pet button adds another pet for the same owner, which is handy for multi-pet families.
Add a pet from the menu
- In the top menu, go to Quick Add and choose Pet. (On the classic menu this is Add Profile, then Pet.)
- In Customer, start typing the owner's name, a pet's name or a phone number, and pick the customer from the list. If they're new, click Or add a new customer to create them first.
- Fill in the pet's details and click Add Pet.
What goes on the form
- Pet Name is required.
- Breed: pick it from your breed list. If it isn't there, tick Mixed Breed or Breed Not Found and describe it. Use Manage Breed List to add breeds you see often.
- Birthday: used for automated birthday wishes and the monthly birthday list.
- Any other fields your business has switched on, such as gender, weight, spayed or neutered, vaccination expiry dates, vet information, allergies, medication instructions and your own custom questions. Fields marked with a red * are required.
When you click Add Pet, you land on the new pet's profile with the message "Pet has been successfully added."
Choose which fields appear. Admins can turn optional fields on or off, and add custom questions, from the wrench menu on the Add a Pet page: Customize Pet Profile. See Configuring Pet & Customer Profiles.
Adding a pet while booking
On the boarding booking page, the Quick Add Pet link adds a pet without leaving the booking: choose the customer, type the pet's name and breed, and click Add. Quick Add saves only the name and breed, so open the pet's profile later to fill in the rest.
Clients can add their own pets
Customers using your client portal can add pets themselves from their profile, or while booking, with Add New Pet. They're asked for the pet's name and breed, plus any custom questions you've set up. If the customer's portal account is linked to their profile in PawsAdmin, the pet appears on that profile straight away. See Invite your customers to claim their online portal profile.
Good to know
- Add a photo: on the pet's profile, open the ⋮ menu and choose Change Pet Image.
- Vaccinations: expiry dates can be entered on the form, or later with Edit Pet. See Tracking Vaccinations and Health Information.
- Wrong owner? See How to Change a Pet's Owner.
- Added the same pet twice? See How to Merge Duplicated Pets.
- A pet that no longer visits: set its status to inactive. It drops out of everyday lists but stays on the customer's profile under "show all pets". Delete Pet hides it completely, so keep that for pets added by mistake. See How to Update a Pet's Status.
Need assistance?
If you have any questions, please contact support.