New updates and release notes

Q1 2025 Feature Release Notes

We are excited to share our latest product updates and improvements for Q1 2025. These enhancements aim to streamline your workflow, improve customer experiences, and provide more control over your operations. 

New Features

1. Public API

We have introduced a Public API, allowing you to integrate your systems seamlessly with our platform. Access and manage core features programmatically for greater flexibility.

2. Recurring Billing

Easily set up and manage recurring billing to automate client payments, reducing manual work and improving cash flow.

3. Stripe Refunds from Browser

You can now process Stripe refunds directly from your browser, making it easier to handle customer returns and adjustments without leaving the platform.

4. Apply Coupons to Invoices

We added the ability to apply coupons directly to invoices, providing more flexibility in managing discounts and promotions.

5. Email Receipts for Charges on Existing Payment Methods

Option to automatically send email receipts when charging a stored payment method, enhancing customer communication and transparency.

6. Loyalty Points Enhancements

• Use loyalty points in the client portal for payments

• Display loyalty points on invoices in both the client portal and the admin dashboard for greater transparency

Improvements

7. Retail Table Categories

We have added categories to the retail table, making it easier to organize and track your inventory.

8. Grooming Sub-Service Descriptions

Add detailed descriptions for grooming sub-services, improving clarity for staff and customers.

9. Price Setup Page Revamp

We revamped the price setup page to include templated daycare pricing, simplifying pricing configuration and updates.

10. Claim Portal Workflow

Experience a smoother process with an improved claim portal flow, enhancing accuracy and efficiency when managing claims.

11. Booking Management

• Boarding Booking: Resolved issues related to cancellation and rescheduling log

• Weekly Calendar View: Added a checkbox to send booking confirmation emails directly from this view

12. Allergy and Feeding Information

Enhanced allergy and feeding fields for more comprehensive pet care tracking.

13. Singapore Time Zone Support

We now support the Singapore timezone for accurate scheduling and reporting.

15. Additional Enhancements

• Report Card SMS: Send report cards directly via SMS

• Check-in Dashboard Preferences: Set datatable size preferences in the check-in dashboard

• Pet Summary Dashboard: Incoming pet summary now includes daycare regulars

• Fixed Inactive Pet Portal Issue: Resolved bug preventing inactive pets from booking or paying online

Stay tuned for more exciting updates in Q2, and thank you for choosing our platform!

Fall 2024 new highlights

• Online shopping: Expand your business reach with our new e-commerce capabilities.
• Retail improvements: Stay on top of your inventory with low and out-of-stock alerts.
• Multi-location management dashboard: Efficiently oversee multiple business locations from a single, intuitive interface.
• Revamped price setup page: Enjoy a more streamlined and user-friendly pricing configuration process.
• Enhanced loyalty program: Display loyalty points on the client portal for increased transparency.
• Added 1-month new customer prompt to the campaign email page for targeted marketing.
• Customer mangement: Ability to ban customers from booking online for better control over your clientele.
• 1-click invite to portal button on client profile page for easy onboarding.
• Added animal type option for more precise pet categorization.
• Added daycare price template for easier pricing setup.
• Boarding improvements: Self-serve boarding package enablement for customer convenience.
• Show boarding package balance on check-in dashboard.
• Update boarding appointments directly from pet and customer profile pages.
• Weekly calendar enhancements: Send booking confirmation emails directly from the weekly calendar view.
• Weekly calendar popup now defaults to the selected date.
• Added animal type option for more precise pet categorization.
• Pet allergy and feeding fields now directly on the pet profile for easy access.
• Merge pet functionality out of beta.
• Improved claim portal file flow for smoother operations.
• Reporting and Analytics: Improved clock-in report for better staff management.
• Business analytics data can now be downloaded for in-depth analysis.
• Set preferences for datatable size in check-in dashboard for a customized view.
• Send report cards by SMS for more communication options.
• Share report cards easily with enhanced functionality.
• Sales lead form to capture potential customer information efficiently.
• API beta: Test our new API capabilities for enhanced system integration.

Bug

• Fixed the empty image preview on the retail page for a better visual experience.
• Retail category bug has been resolved.

This update brings a host of new features designed to streamline your operations, enhance customer experience, and provide you with more powerful tools to manage your business effectively. From improved booking processes to advanced analytics and communication options, we're committed to helping your business thrive.

As always, we value your feedback and are continuously working to improve our platform. If you have any questions or need assistance with these new features, please don't hesitate to contact our support team.

Spring 2024 new highlights

• Elevate your payment experience with integrated Clover payments, including Clover online payments, alongside best-in-class Clover terminals like the sleek Clover Mini and the versatile wireless Clover Flex. You can now offer your customers a seamless and secure payment process. With Clover's industry-leading service, competitive rates, and lightning-fast deposits, delight your customers with a smooth experience.
• Streamlined Booking: Say goodbye to manual approvals! You can now auto-accept grooming online booking requests, making scheduling a breeze.
• Custom Notes: Keep track of everything that matters to your business with our new templated notes feature, ensuring nothing falls through the cracks.
• API Integration: Exciting news! We're gearing up to integrate with hundreds of software solutions, giving you even more flexibility.
• Global Reach: Our platform now speaks your language! Enjoy translation to over 100+ languages for enhanced accessibility.
• Peace of Mind: Keep tabs on your pet's cancellation history for added reassurance.
• We've revamped our recurring rule infrastructure to ensure rock-solid stability so you can focus on what you do best.
• Our chat feature now supports clickable links. Simply add it to the chat,  and we will convert the text into links automatically for you
• Personalized Communication: Automated emails now support over 100+ languages, ensuring your message reaches everyone.
• Stay on top of your retail stock with low and out-of-stock alerts.
• Arrange boarding add-ons effortlessly with our new sorting feature.
• Update feeding instructions directly from the pet run card for increased convenience.
• Birthday Celebrations: Spot the birthday pet easily with a special indicator on our dashboard and pet profile pages.
• Expanded dark color options for staff color coding.
• Custom names for scanned files for improved organization.
• Additional online booking cancellation email notifications.
• Support for report cards sent to multiple recipients.
• Online booking note now supports large text.
• Vaccine expiration alert before expiry displayed on the dashboard.

Bug fixes

• An email bug on the team page has been fixed

Fall 2023 new highlights

• Exciting news to share with you: we've made some awesome improvements to our PawsAdmin services. 🚀

  We've just turbocharged our page speed! 🔥 Across all our services – admin, team, and client portal – we've managed to slash those loading times by over 70%! 🏎️

  This means smoother and faster experiences for you and your team. No more waiting around – you'll be navigating through PawsAdmin in the blink of an eye.

  Stay tuned for more updates, and as always, thank you for being a part of our PawsAdmin community! 🐾✨

  (View streamlined navigation update on the calendar pages)
• You can now add exceptions to a pet's regular daycare schedule. Skipping a day is made easy!
• Enable the new optional portal dashboard for an alternative profile/payment/report card first experience
• Making the boarding pick-up and drop-off time required to keep your boarding facility organized!
• For custom reminder services, you can now check reminder sent and confirmation status
• We are bringing to you the rebranded CloverConnect payment processing, focusing on the best-in-class Clover mini experience
• You can now filter revenue reports by payment type to view service revenue reports for each payment type, giving you additional insights and assistance in bookkeeping
• If you require payment information for online booking, we now show you insights on incomplete payments to help you further connect with your customers
• Sending pet report cards is faster than ever through improved image and data compression!
• When rescheduling an appointment from daily and weekly view, we now update the log to your booking notes to better track appointment booking and rescheduling history
• You now have the option to require default fields in the online booking widget/portal new client onboarding experience
• Add your custom message to the online booking success message in online booking > advanced settings
• You can now find the customer last name on the appointment preview on the weekly calendar
• We now send payment arrival email notifications when funds arrive at the bank, instead of when payment is made by the customer
• You can find an improved signed waiver display format
• We now show your original kennel setup order by default in the boarding facility booking view
• We now sort pets by creation date on the invoice page by default, improving the invoicing experience for shelters
  

Bug fixes

• A log-out bug has been resolved
• Show online booking custom options
• Online booking portal tip payment 

Spring 2023 new highlights

• Automated Customer Reviews. Are you spending lots of time chasing after reviews? Automate it with PawsAdmin!
• Collect credit cards on file as part of the booking process to deter noshows, charge cancelation/late/noshow fees, and enable contact payments to offer convenience
• You can now invite your customers to claim their online portal profile
• You can now customize your group training class image at any time. Simply add your new image link, and it will show up on your admin/store group training and online booking pages!
• Late fee for boarding and daycare is in beta! Contact us if you'd like it enabled
• Unified store information update, including receipts, marketing, and online booking by default
• You can now reactivate training classes after archiving them
• All system sender messages now come from your confirmed email if you have set one up in Rover or Online Booking
• Monthly calendar now displays your preferred service name
• You can now change the booked category in the weekly calendar
• More translation improvements. We now offer custom translations!
• We now show all appointments times in family appointment reminders
• You can now reactivate and recover deleted customer profiles

Bug fixes

• daycare closure bug
• category deletion bug

February 2023 new highlights

• You can now update individual class dates and times for Group Training classes. Booked pets will be automatically rescheduled to the new date and time to save you time. 

• Upgraded Email templates! We have released a new set of appointment reminder, birthday, and welcome customer templates

• You can now find the booking creation date on the daily calendar to help with your operations

• Improved tabs for daily booking, check-in, and recurring booking pages

• Emojis! You can now add emojis to your notes and pet and client profile details. Set your favorites to keep everything organized! 

• We have made the preferred date format settings easier to update in your admin menu

• You can now add vet partner records in the dedicated Vet partner CRM

• We have made Sku tracking available to our non-franchise clients to better support your bookkeeping and analytical needs

• We have added an onboarding checklist wizard to make onboarding easier!

• System upgrade - we have integrated with the newest Stripe system upgrade to better support your payment needs

• We have added more shortcuts, including the cash sheet and today's report to plus sign in the beta dashboard for improved accessibility

• Report card forms now use text area instead of single-line text input to make typing and reading notes easier

Bug fixes

• Fixed an edge case campaign inactive pet bug
• A chat bug is now fixed 

What's New in Jan 2023

• Client portal 
  • Your clients can now access all of their past report cards in client portal
  • You can now book multiple daycare days in client portal
  • You can now book boarding feedings options and add-ons in client portal 
• Boarding setup - boarding price updates are now instantly reflected in the automated invoice association.  
• New Multiple-Choice data type in client and pet profile - you can now set up a pre-defined set of choices for a custom client and pet profile
• Team/Staff account
  • Your staff can now book recurring appointments (if permission setting allowed)
  • Your staff can now send report cards directly from the staff account (if permission setting allowed)
  • When clicking on the pet link, your staff can now view family pet notes (if permission setting allowed)
• Notes - in addition to pet profile notes, you can now add client profile notes on the client profile page 
• Multi-language support - we have improved the multi-language support on client portal and check-in pages
• Pet owner change is now automatically tracked through pet notes 

Bug fixes

• Resolved an issue in managing the order of pet services

We are so proud of what we have accomplished in 2022! We are expanding to better support you! Stay tuned for more news and updates!

What's New in Dec

• Stay connected with your customers via messages beta
  • Track your message history in PawsAdmin
  • Instant notification of new messages
  • Makes it easier for your clients to contact you through the client portal
• New grooming price page - updating grooming service types, add-ons, and price matrix have never been easier! Check out the new tutorial at the top of the page
• New team accounts page with a unified experience for admin, store, clock-in, and staff account management
• Added new tutorial series. You can now enjoy in-depth tutorials without having to schedule a call. This will help with your new team member training anytime anywhere
• Team account - your team members now have the option to book recurring appointments directly from their staff accounts
• Admin - added commission field to help you calculate the commission amount
• Localization - you can now add additional currencies to PawsAdmin
• Client portal - added a new setting option to automatically add new clients without your matching approval
• Pet profiles now show the creation date
• Improved mobile experience, including relevant mobile keyboard and mobile-friendly calendar design
• Send and receive messages with our new message/chat beta

What's New in Aug

• Dashboard beta open for opt-in - Keeping all your essentials, including check-in, availability, invoices & payments, daily reports, to-dos, and alerts in one central place for easy accessibility
• Customizable cancellation window for your online portal
• Drag and drag to manage how the services appear in your PawsAdmin account
• You can now fully update pet size filter names
• Improved responsive calendar view on mobile
• Improvements in daily boarding reports
• Stripe reader now automatically closes batch
• We have added additional operational monitoring and infrastructure

What's New in July

• QR code for your client portal - save and share your client portal QR code to bring more traffic to your online booking. You can find the QR code in online booking > how to use > portal
• QR code for pet profile - save and print a QR code for each pet for each search and check-in (pet profile > three dots > QR code)
• Admin - You can now drag and drop to reorder services
• Admin - You can now update size filter names
• Analytics and new dashboard in early beta

Bug fixes

• Resolved a schedule edit bug 
• Portal now shows appointment time

What's New in May

• Online booking and client portal - new color theming and branding message to reflect your own brand!  You can set it up in Online Booking Configuration. read more
• We have formed a new SMS partnership to offer more robust and sophisticated SMS services
• Client management - in-store accounts, you can now easily skip the waiver signing page and collect signatures at a later time if preferred
• You can now check-in multiple same-day appointments for the same pet for dog walking, pet sitting, pet taxi, and other appointment-based services
• You can now set up multiple same-day recurring appointments for the same pet for dog walking, pet sitting, pet taxi, and other appointment-based services
• Daycare - you can now set up both half-day and full-day daycare regulars for the same pet
• Passwordless login - you can now request a magic link to log into your account directly (currently for new sign-ups only)

Bug fixes

• An appointment rescheduling duplication issue has been resolved
• SMS filtering issues AT&T for some of our text messages has been resolved

What's New in April 

• New schedule setup experience - Create a multi-day, grouped schedule in seconds, supporting spot-based, duration-based, or stacked schedules. Choose applicable services, accept only assigned sizes, and more (how-to tutorial)
• New customer & pet profile - an improved experience with less scrolling and fewer clicking with the modular card design that keeps everything on one page. You can now find owners and pets listed on the top tab, improving accessibility. Click on the 'three dots' to access more actions
• Invoice - You can now access closed and open invoices on one page on any select dates
• Report - New pet and customer list directory for an improved user experience
• Invoice - Print receipt button added to an open invoice
• Scheduling - You can now edit employee names on the recurring appointment page
• Customer portal - customers can now upload paper records, e.g., vaccination records, and pictures, directly from their customer portal, reducing your administrative work

What's New in Q1, 2022

• Dog walking - You can now add multiple categories of dog walking. At booking, you and your clients can choose a category and track packages for multiple categories
• Team member account view - You can now find the weekly calendar view in the team member account view, in addition to the daily view (When the account has 'write' permission in Setting)
• Boarding - Click on the edit button to instantly update boarding prices
• Boarding - You can now update the individual boarding reminder template in Marketing
• Boarding - You can now more conveniently set your drop-off and pick-up times in admin > days. Once set, users will be asked to choose a drop-off and pick-up time at booking 
• Support portal - We have integrated our support portal channels to better support attachments

Bug fixes

• A bug for updating boarding dates for late check-outs has been resolved
• A bug for automated boarding invoice generation for late check-outs has been resolved

2021 Recap

2021 has been a busy and exciting year at PawsAdmin. We have released many new features, established partnerships, and won awards for best grooming software at Digital, top productivity software at BestStartup, best kennel software at Best pet software. With the holidays just around the corner, we feel grateful to be working with our pets and you - pet business owners and team members. If you are new here, welcome! If you have been with us for a while, we hope to continue growing with you! Please do not hesitate to reach out to say hello. 👋👋🏿👋🏻👋🏽
- PawsAdmin Team (Nov 2021)

What's New in Q4, 2021

• Clover Mini settings - Set your receipt printing and signature collection preference directly from PA admin > payments > CardConnect settings 
• Boarding - Boarding invoice now includes a boarding reservation summary and details
• Boarding - Preview open invoice dates by clicking on the 'eye' icon without having to leave the check-in dashboard 
• Payments - Stripe payments page now links to the dashboard that includes all past Stripe online payments 
• Payments - You can now find more customer details included in Stripe transactions under Metadata
• Admin - Click on admin (new) link to access your settings and admin pages from the left side menu on any page 
• Onboarding - Find How-to tutorial links on top of most admin and settings page 
• Online booking - You can now fully customizable online booking confirmed and declined message templates in online booking > advanced settings 

Fixes

• Limit to-do notifications display to 10 to improve page loading performance

What's New in Q3, 2021

• Online booking widget - You can now book multiple daycare days in the online booking widget, in addition to PA plus sign booking. (Coming soon to client portal) 
• New language support platform - we now support 100+ languages in our online booking widget and portal platforms. (Coming to the rest of the PA platforms soon)
• Rover Marketing - You can now fully customize the automated 'Happy Birthday' and 'Welcome New Customers' message templates.  
• Grooming - The next available grooming appointment date feature is now available in the client portal, in addition to the no-password booking widget. (a PA customer fav!)
• Pet profile - Future appointment list now includes today's appointments 
• Daily calendar view - The appointment notes now saves instantly without having to reload the page.
• Configuration - You can now set the order of services that appear in PA from Admin > store configuration > set service order
• Online booking - You can now utilize both the no-password widget and client portal for online booking, payments, and more 

Fixes

• You can now access inactive, passed, and removed pets in the client's profile under the "The client has inactive pets" section

What's New in Q2, 2021

• Grooming - Daily calendar now shows all grooming services in the default view, making it easier to export or search from all appointments.
• Payroll report - The invoice/payroll report now saves your select dates by default.
• Client communication - You can now email and/or text your clients directly from Today's dashboard with a personalized or the build-in templated message, "Your Pet is Ready for Pickup!"
• Invoice - Update a pet's size directly within the invoice view, making it easier to enforce accuracy for boarding and grooming services that are linked to pet sizes. 
• Boarding - (Email support to turn this on!) If enabled, the boarding pets will stay in the check-in table past their stay end date, if the check-out button is not clicked. If you had forgotten to check out a pet or if they have extended their stay, do not worry! Clear the flag or change the boarding date directly from today's dashboard. 
• Client communication - You can now update a client's communication preference and send individual appointment reminders directly from the daily calendar view, in addition to automated reminders. 

Fixes

• An issue of automated half-day daycare invoice is resolved 

What's New in Q1, 2021

• Daycare - You can now book multiple daycare days from the Quick Book Plus Sign located on top of any page. 
• Grooming - Online booking for grooming now prompts the next available grooming appointment date for each grooming service. This is particularly helpful for busy grooming shops that may be fully booked for the next few weeks or even months. (Currently available in online booking, no password, widget view.)
• Swims and therapies - Online booking now prompts the next available appointment date in the online booking widget view. This is particularly helpful for businesses after Covid shutdowns, who may be fully booked for the next few weeks or even months. (Currently available in online booking, no password, widget view.)
• Weekly calendar navigation- From now you can navigate to any week in the weekly calendar appointment view, making it easier to understand your availability and bookings at a glance.
• Boarding - You can now extend a pet's boarding stay in today's dashboard, following the "Change my stay" link. 
• Boarding- You can now quickly add clients and pets without having to leave the boarding map booking view. 

New Payment Partnership with Clover terminal: 

(Contact us to enable)  We have launched a new partnership with CardConnect. Through our integration, PawsAdmin offers a sleek integrated in-store payment experience with the state-of-the-art Clover terminal, amongst many other terminals, as well as the integrated online payment experience. Inquire about rates and how you can further streamline your operation in PawsAdmin to offer your customers a delightful experience, save on payments and improve your productivity. 

Fixes

• An edge-case grooming payroll report in admin is resolved
• Cold customer campaign new server added to improve the scale of support