Learn how to schedule boarding appointments through both the administrative interface and client portal. This guide covers all steps for successful booking management.

Method 1: Scheduling Through Store/Admin Interface

Initial Booking Steps

  1. Click the "Calendar" icon at the top of any page
  2. Select "Boarding Booking View"
  3. Set the stay dates. Check-in and Checkout start blank, so the booking only gets the dates you pick:
    • Pick the check-in date. Checkout fills in with the next day and its calendar opens.
    • Pick the checkout date. Check-in is marked in green, and the nights in between are shaded.
    • The number of nights shows next to the dates. Over 14 nights it turns orange, so a long stay is easy to spot before you book.
    • Optional: Specify drop-off and pick-up times
      • Customize available times in Admin > Date/Time Settings

Picking a check-in date fills checkout with the next day and opens the checkout calendar, with check-in marked in green

The Add booking form with check-in and checkout dates and a 3 nights label

Finding/Adding Customers

  1. Search for existing customers using:
    • Pet name
    • Customer name
    • Phone number
    • Breed
  2. For new customers:
    • Click "Quick Add"
    • Enter required information

Selecting Accommodations

  1. Choose from available options:
    • Select vacant kennel/space from list
    • Scroll down for shared accommodation options

Pro Tip: Click "check facility view for these dates" after entering dates to see complete facility availability

Booking Details

  1. Review auto-filled preferences from previous stays
  2. Configure stay details:
    • Feeding schedule
    • Medications/special schedules
    • Add-on services
    • Special notes/reminders
  3. Click "Book" for each pet

Note: All details can be updated later or at check-in

Multiple Pet Bookings

  1. Book first pet following steps above
  2. Repeat process for additional family pets
  3. Select from Shared kennel list if applicable

Payment Processing

  1. Click "View Invoice" to handle payments
  2. Review auto-generated invoice
  3. Payment options:
  4. Email options:
    • Check "Email Invoice" to send payment link
    • System sends receipt for completed payments

Method 2: Client Portal/Widget Bookings

Setting Up Online Booking

  1. Navigate to left side menu > Online Booking > How to Book
  2. Access options:
    • Copy portal link to share with clients
    • Get widget code for website embedding

Client Booking Process

  1. Clients login/sign up to portal
  2. Select boarding dates
  3. Choose available services
  4. Submit booking request

Managing Online Bookings

  1. Review incoming booking requests
  2. Choose to:
    • Approve booking
    • Decline booking
  3. After approval:
    • Access booking in daily calendar
    • Click "Unpaid" link to generate invoice
    • Select "Email Invoice" to send payment link

Online Booking Settings

Configure in Online Booking configuration section:

  • Cancellation windows
  • Booking restrictions
  • Available services
  • Required fields

Important Notes

  • All bookings appear in the daily calendar
  • Staff can modify bookings at any time
  • Automated invoices reflect current pricing
  • Integrated payments enable online payment processing

Related Resources

Need assistance? Contact our support team at support@pawsadmin.com. We're here to help make your booking process as smooth as possible! 🐾