How to Process Stripe Refunds (Full & Partial)

We’re excited to announce that you can now process Stripe refunds directly from the invoice page. Follow these simple steps:

How to Process a Refund

1. Navigate to the Invoice
   • Open the closed invoice for the transaction you wish to refund.
2. Initiate the Refund
   • Scroll to the bottom of the invoice and click Refund Payment.
3. Confirmation and Notes
   • Once processed, a note will appear at the top of the original invoice, confirming that the refund has been initiated.
   • Important: Refunds typically take up to 7 business days to process through Stripe.
4. Access the Refund Receipt
   • You can find the refund receipt at the bottom of the invoice for your records.

How to Process a Partial Refund

Sometimes you only need to refund part of an invoice — for example, a percentage back to a boarding client who cancelled within your policy window. You can do this directly from the invoice page:

1. Navigate to the Invoice. Open the closed invoice you wish to partially refund.
2. Open the Partial Refund options. Scroll to the Refund section and click + Partial Refund (just below the red Refund Payment button).
3. Enter the Refund Amount. In the Refund Amount ($) field, type the exact dollar amount you want to refund (for example, 17.31).
4. Credit boarding days (if applicable). If you are crediting boarding days back to the client, enter the number in the Boarding Days to Credit field. Leave it at 0 if this does not apply.
5. Process the refund. Click Process Partial Refund.

For invoices paid by online credit card (Stripe), the refund is returned to the customer's original card automatically — there's no need to handle it in Stripe separately. Refunds typically take up to 7 business days to appear. A confirmation note appears at the top of the original invoice, and the refund receipt is available at the bottom of the invoice for your records.

Note: If the refund relates to a package, remember to update the pet's package balance under Admin > Management > Search by pet.

For additional support, feel free to contact us. We're here to help make your refund process seamless!

Alternatively, you can still process Stripe refunds directly from your Stripe dashboard. Here is how. 

1. Go to Stripe dashboard, search by customer name or order #, click on show all
2. Click the ••• icon to the right of the charge and select Refund charge. (Here is the Stripe tutorial link)
3. Update the PawsAdmin invoice (or create a refund invoice) as needed. 

Note: If it's a package, update pet's package balance in Admin > Management > Search by pet to update package balance.