Requiring payment information or a deposit for grooming appointments helps reduce no-shows and ensures clients are committed to their bookings. Here is a step-by-step guide to set up payment requirements using PawsAdmin.
Step 1: Link Your Stripe Account
To collect payment information for deposits, you need to connect your Stripe account for secure online payments.
- Navigate to Admin > Integrated Payments.
- Click Connect with Stripe and follow the prompts to log in or create a Stripe account.
Once connected, your system will be able to process and store payment information securely.
Step 2: Enable Payment Requirements
After connecting Stripe, enable the payment requirement feature in your booking configuration.
- Go to Online Booking Configuration.
- Check the options to require payment information during booking.
- Click Update to save your changes.
This setting ensures clients must enter their payment details before confirming an appointment. If a client already has a payment method on file, they will not be prompted again, reducing booking friction.
Step 3: Test the Setup
It's a good idea to verify that your payment process is working correctly.
- Log in to your client portal.
- Click Book and follow the steps to schedule an appointment.
- Ensure you are directed to the payment information page before completing the booking.
If everything is set up correctly, the system will save the client's payment method and display it on their profile page.
Step 4: Managing Payment Information for Deposits
Once a booking is complete:
- You will see the booking request within your PawsAdmin account.
- The client's saved payment information will be accessible from their profile page.
Step 5: Charging a Deposit or No-Show Fee When Needed
If you need to charge a client's payment method on file for a deposit or no-show fee:
- From the left side menu, select Add Invoice.
- Create the invoice and select "Deposit" or "No-Show Fee" as the service (create this service type in your settings first if you don't have it already).
- Select "Online" as the payment method.
- Scroll down to see their payment method on file.
- Click "Charge and Close" to process the payment.
Benefits of Our Deposit System
- Reduced No-Shows: When clients have a payment method on file for potential deposits, they're more likely to keep their appointments.
- Flexible Deposit Handling: You have the option to charge a deposit or no-show fee if needed, while having payment information ready.
- Secure Payment Handling: Stripe ensures safe storage and processing of deposit information.
- Customer-Friendly Approach: Clients aren't charged a deposit upfront unless you choose to do so, creating a better customer experience while still ensuring commitment.
By following these steps, you can seamlessly integrate deposit requirements into your grooming and training appointment process, offering convenience and security for both you and your clients.