Dog Park Onboarding Guide: Step 1 of 3 – Set Up – PawsAdmin Support Hub | Wake up, Hug Dog, Have a good day!

Welcome to PawsAdmin Dog Park Program! Let's Get Started!

Estimated Time: ~20 minutes

Goal: Complete setup, walk through the basic workflow, and get your dog park up and running.

Tip: To stay within the time limit, avoid getting stuck on a specific task. Fill in what you can, and if you have questions, write them down to review later or contact support.

1. Business Profile: Your Brand (2 Minutes)

Why: This info appears on invoices and communications.
Action:
- Go to: Admin > Admin(new) Settings > Your Business.
- Company Info: Click "Edit." Update your business details and "Save." (link)
- Logo: Click "Edit." Upload your logo (PNG, JPG, etc.). "Update Logo" (skip if needed). (link)
- Waiver: Click "Edit." Use our template ("Copy") or paste yours. "Save Waiver." (link)

2. Add Your Dog Park Services (5 Minutes)

Why? This tells PawsAdmin what you offer and how much you charge.
Navigate: Admin > Settings > Products & Services > Prices and Services (link)
- Rename Services:
  - Click "Edit names" beside "Your active services" and rename "Daycare" to "Dog Park".
  - Important: If you run both Daycare and Dog Park separately, contact support to activate the specialized module.
- Set Your Prices:
  - Click "Edit" next to "Dog Park."
  - Click "+Add Price" and select "Dog Park."
  - Enter a "Checkout Name" (what customers see).
  - Choose your "Package Type":
    - Single Usage (one visit)
    - Multiple Usage (package)
    - Unlimited (membership, optional recurring billing)
  - Set your price.
  - Set "1st/2nd dog price" for multi-dog discounts.
  - Need Help? Send your price list to support, and we'll help you import it!

3. Customize Pet & Client Profiles (5 Minutes)

Why: Track essential information.
Action:
- Go to: Admin > Admin (New) > Settings > Clients & Pets > Tracked Fields.
- Pet Fields: Review and disable irrelevant fields. "Add Custom Field" for unique data. (link)
- Client Fields: Click the "Client" tab. Review and customize fields. (link)

4. Configure Online Booking & Payments (5 Minutes)

Why? Make it easy for clients to book and pay.
Online Booking (Optional):
- Navigate: Left Menu > Communications > Online Booking > Configuration (link)
- Customize colors, brand message, and cancellation window.
- Click "Update Configuration."
Online Payments (Optional):
- Navigate: Left Menu > Admin > Integrated Payments (link)
- Connect your Stripe account.
- Require Payment Info at Booking (Optional):
  - Go back to Online Booking > Configuration (link)
  - Check "Auto-match clients" and "Credit card/deposit required at booking."
  - Click "Update Configuration."

5. Set Up Team Accounts (5 Minutes)

Navigate: Left Menu > Admin > Settings > Team (link)
Add Accounts:
- Click "Add Account" under the appropriate section:
  - Admin: Full system access.
  - Store: Access to all except Admin menu.
  - Clock-In/Out: Employee time tracking.
- Enter username, email, and password.
- Check "Send welcome email."
- Click "Go."
- Security Tip: Store accounts can have restricted login IP addresses.

Additional Setup Options:

Automated Marketing: Communications > Marketing to enable automated birthday wishes, welcome new customers, vaccination reminders, report cards, loyalty program, newsletter, review collection, and more. (link) (optional)
Navigate to: Left menu → Admin → Admin(NEW) → Marketing (link)
1. Enable Birthday notifications
2. Enable Vaccination tracking for automatic reminders
3. Enable Loyalty program for repeat customers
4. Enable Review collection to build your online reputation
Pick-up/Drop-off Hours: Admin > Settings > Calendar & Capacity > General days open (link)
Capacity Management: Admin > Settings > Calendar & Capacity > Capacity (link)

With the common setup steps complete, let's explore how things work in PawsAdmin in Step 2/3: Workflow (15 minutes).

Next Steps:

Step 2/3: Workflow (Link) (15 minutes)
Step 3/3: Going Live (Link) (5 minutes)