You can process Stripe refunds directly from the Stripe dashboard. Here is how.
- Go to Stripes Payments History in Admin > Settings > Integrated payments and find the payment. You can search by customer name, PawsAdmin invoice id. (Refresh sync with Stripe as needed to update the Metadata section of the Stripe invoice)
- Go to Stripe dashboard, search by customer name or order #, click on show all
- Click the ••• icon to the right of the charge and select Refund charge. (Here is the Stripe tutorial link)
- Update the PawsAdmin invoice as needed.
Note: If it's a package, update pet's package balance in Admin > Management > Search by pet to update package balance.