How to process Stripe refund

We’re excited to announce that you can now process Stripe refunds directly from the invoice page. Follow these simple steps:

How to Process a Refund

1. Navigate to the Invoice

   • Open the closed invoice for the transaction you wish to refund.

2. Initiate the Refund

   • Scroll to the bottom of the invoice and click Refund.

3. Confirmation and Notes

   • Once processed, a note will appear at the top of the original invoice, confirming that the refund has been initiated.

   • Important: Refunds typically take up to 7 business days to process through Stripe.

4. Access the Refund Receipt

   • You can find the refund receipt at the bottom of the invoice for your records.

For additional support, feel free to contact us. We're here to help make your refund process seamless!

Alternatively, you can still process Stripe refunds directly from your Stripe dashboard. Here is how. 

1. Go to Stripes Payments History in Admin > Settings > Integrated payments and find the payment. You can search by customer name, PawsAdmin invoice id. (Refresh sync with Stripe as needed to update the Metadata section of the Stripe invoice)
2. Go to Stripe dashboard, search by customer name or order #, click on show all
3. Click the ••• icon to the right of the charge and select Refund charge. (Here is the Stripe tutorial link)
4. Update the PawsAdmin invoice as needed. 

Note: If it's a package, update pet's package balance in Admin > Management > Search by pet to update package balance.